Arrangements for Christmas and New Year 2014/15

Disability Action Transport Scheme:

No service: Thursday 25th December 2014, Friday 26th December 2014 and Thursday 1st January 2015.

Restricted service: From Wednesday 24th December 2014 – Wednesday 31st December 2014 (inclusive) there will be a restricted service running from 0900-1700.

Dial A Lift:

No service: Thursday 25th December 2014, Friday 26th December 2014 and Thursday 1st January 2015.

Restricted service: From Wednesday 24th December 2014 – Wednesday 31st December 2014 (inclusive) there will be a restricted service for HEALTH ONLY.

Normal services will resume on Friday 2nd January 2015.

The office will be closed from Tuesday 23rd December 2014 until Friday 2nd January 2015 (inclusive). Office will re-open 0800 on Monday 5th January 2014.



Lagan Valley Rural Transport launches new premises

Lagan Valley Rural Transport launches its new operating premises at the PRM Complex, Rathdown Road, Lissue Industrial Estate, Moira Road.

This new location enables the charity to operate more effective and efficient, accessible transport services from a modern facility that can cope with the organisations expanding needs.

Chair of Lagan Valley Rural Transport Colin Preen confirmed “ Lagan Valley Rural Transport provides local transport solutions for individuals, charities, community groups, churches, clubs and societies. Our transport solutions are fully inclusive, community-led and provides access solutions for people and small groups that are unable to access public or other conventional transport options”.

Lagan Valley Rural Transport is run by and for the local community, throughout the Lagan Valley area. Transport is provided using minibuses or volunteer’s cars. Transport is fully accessible meaning people with limited mobility or who use a wheelchair can be accommodated if required.

Transport is provided on a not-for-profit basis. Therefore Lagan Valley Rural Transport provides an affordable way for individuals and groups to avail of local transport.

In moving to the PRM complex the organisation intends to increase on its expanding service provision. Manager Tina McMillan confirmed “ Lagan Valley Rural Transport currently provides transport for people in the rural areas with support from the DRD’s Rural Transport Fund Dial-a-Lift programme. We also provide individual transport in towns including Lisburn, Dunmurry, Comber, Dundonald and Downpatrick for the Disability Action Transport Services scheme. The organisation has maintained our support for small group travel for community groups and charities whose primary purposes are to support the wider community.

The amount of transport we provide is growing. The number of volunteers helping to deliver access solutions is increasing. The amount of vehicles we now need to provide transport solutions means we needed larger premises. We are delighted to re-locate into the PRM Complex. It is refreshing to find a commercial company willing to open and share their resources to enable a community organisation such as Lagan Valley Rural Transport, to expand and develop local transport solutions to help people who find it difficult to get out and about”.

To contact Lagan Valley Rural Transport to find out more about the transport they deliver or to arrange a visit to their new premises please call Lagan Valley Rural Transport 028 9262 2030





We are pleased to announce that Tina, the LVRT Manager has been elected into the position of Chairperson of the Community Transport Association UK (CTA). Tina, not one for backing off from a challenge accepted the position and is now looking forward to her term in office and the challenges that will come her way. Tina understands the ever changing attitudes within local and National Government and how this affects the Communities and the organisations that are determined to make a difference. Tina knows the appointment will be very interesting to say the least but she is very much looking forward to working with the board and everyone involved in taking the organisation forward.   

Lagan Valley Rural Transport focus on customer service

Lagan Valley Rural Transport added another string to their bow last week at the Lisburn in Focus 1st Birthday Celebration.  Tina McMillan received the prestigious Royal National Institute of Blind People’s (RNIB) Model of Excellence Award on behalf of the organisation.

The award was achieved through their work with the Lisburn in Focus project.  The Project encourages businesses to take steps to improve their accessibility and service as regards blind and partially sighted people.

RNIB NI employs trainers who are blind or partially sighted to co-deliver their visual awareness training sessions.  All staff and volunteer drivers from Lagan Valley Rural Transport took part in training and learnt how to best assist their customers with sight loss through guiding exercises, using simulation spectacles and discussing communication skills.
This gives the best possible insight for participants and allows them to experience moving about their premises and accessing their service from the perspective of someone with sight difficulties.  Staff are also aware of where to get their information produced in large print, Braille and audio when this is requested.

Making the travel experience inclusive for customers with sight loss is not only the right thing to do, but also the most profitable.  The Employer’s Forum on Disability Customer study found recently that 58% of disabled people say that the way in which businesses treat them affects the buying habits of their friends and families.