Tina McMillan welcomes you to the LVRT site and hopes that you find it both informative and interesting but more importantly that you find the information you require, if not please refer to the contact us page where you will find the information to enable you to get in contact with us.
Tina has managed the LVRT partnership since 2008 building the organisation from two minibuses to today’s fleet of eight modern fully accessible minibuses. Tina places great store in her background of haulage where she honed her transport skills gaining a Certificate of Professional Competence (CPC) in Road Haulage before moving to North Belfast Community Transport where she took up the post of Assistant Manager in 2005 – 2008.
Tina’s move to Lagan Valley Rural Transport as Manager was welcomed by the board and customers alike, Tina has nurtured and built up the Partnership with energetic innovative projects and trials finding out what best suits the Rural Community she and her team are here to serve. Notable achievements by the Partnership under Tina’s leadership are accreditation in Investors in People (2009), Investors in Volunteers (2011) and most recently, recognition from RNIB Northern Ireland when presented with their Model of Excellence award (2011). On a more personal note and showing her allegiance is now fully with the passenger side of transportation Tina recently qualified for another Certificate of Professional Competence (CPC) this time for Passenger Transport.
Christa started with LVRT in February 2009 in the position of Clerical Dispatch Officer, organising a small team of drivers and a fleet of 4 buses providing group transport with only a few individual passengers. At the end of December 2009, LVRT had undertaken the new Dial A Lift scheme covering a wider operational area with membership going above 200+ passengers within the first few months. Her duties included scheduling transport, data input, statistical reports and all other office duties. In 2012 Christa was promoted to Assistant Manager, managing 2 administrators, 10 minibus drivers and volunteer car drivers with a fleet of 12 minibuses. By then LVRT was working in partnership with Disability Action to deliver the transport for the DATS scheme in Lisburn, Dunmurry, Dundonald and Downpatrick areas as well as maintaining our group and Dial A Lift service. Christa still does all the organising of customer trips, driver rota’s and vehicle maintenance to mention a few of her many talents.
As with any service provider, up to date, timely information is paramount to the smooth professional delivery of the service, in Lagan Valley Rural Transport’s case it’s essential for the vehicle to collect our customer’s at the scheduled time and at the correct location. Our helpful professional office staff, Christa (Assistant Manager) and Karen (Administrator) are continually looking for ways to improve the service, striving to meet the customer’s needs at the point of delivery. We would like to put our success down to effective communications through analysis of the feedback given by our customer’s, we aim to continue providing and perfecting our services to the Lagan Valley rural community for as long as the need is out there.
Our professionally trained and qualified drivers have MiDAS, First Aid and Customer Care training. Under new regulations, all of our drivers have Full D Licences and Certificates of Professional Competence (CPC). They are not just there to drive you from point A to B, they are there to make sure your journey is a safe, stress-free experience that you will both enjoy and appreciate. Our drivers are trained to deal with customers from all sections of the community from the Kids Clubs going on a day trip to the seaside to our older customers heading out for high tea who are not as nimble on their feet as they once were, some are now users of rollators or indeed wheelchairs. Our drivers enjoy what they do which is obvious to see as they carry out their duties, they have proven to possess the necessary attributes to carry the name of Lagan Valley Rural Transport out into the community we serve.
It’s all in the name, our “volunteer drivers” give up their free time to help others not only are they considerate, caring and compassionate they are proficient, professional and (well we think so) perfect! In addition to the (MiDAS) training, our drivers all receive awareness training in all aspects of the caring skills required to assist our passengers such as the visually impaired, our rollator users with reduced mobility and those with hearing difficulties. Our drivers get out of their vehicles to collect from the door, by doing this they make sure that anyone requiring assistance receives it without delay; the drop-off is in reverse the drivers make sure that their passengers are safely transported to where they wish to go. As a community, we are more and more dependant on our volunteer sector for the services we used to take for granted, click here if you would like to know more about the benefits of volunteering. Rest assured Lagan Valley Rural Transport does not take for granted their volunteer drivers we appreciate their selfless efforts on behalf of our Members.